At Artisans Nest, we want you to love what you wear. If something isn’t right, we’re here to help.
Return Window
You may request a return within 7 days of receiving your order. After this window, unfortunately, we won’t be able to process refunds or exchanges.
Return Eligibility
To be eligible for a return:
- The item must be unused, unwashed, and in original condition
- It must be returned with the original packaging, tags, and invoice
- Returns are only accepted for orders with a genuine issue—such as wrong product, wrong size, or damaged/defective items
Non-Returnable Items
We do not accept returns on:
- Customized or made-to-order items
- Innerwear or intimate products
- Gift cards and digital downloads
- Clearance or final sale items
Return Process
- Email us at hello@artisansnest.store within 7 days of delivery with your order ID and reason for return.
- Our team will review your request and arrange a reverse pickup (if eligible).
- Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund or exchange.
Refunds
- If approved, the refund will be processed to your original payment method within 7–10 business days.
- In case of COD orders, refund will be issued via UPI or bank transfer after confirmation.
• • Shipping charges (if any) are non-refundable.
Exchanges
We offer exchanges only in case of:
- Defective or damaged items
- Size replacements (subject to availability)
To initiate an exchange, email us at hello@artisansnest.store with your order ID and issue.
Gifts
If you received the product as a gift and are eligible for a return, you may receive store credit or an exchange instead of a monetary refund.
Return Shipping
- Return pickup will be arranged by us where serviceable.
• If reverse pickup is not available at your location, you may be asked to self-ship the item using a trackable courier service.
- In case of self-shipping, we’ll reimburse up to ₹100 upon submission of a valid courier receipt (only for approved returns).
Need Help?
Email us at hello@artisansnest.store. Our support team is always happy to assist.’
